Privacy Policy

Interpretation and definitions

In this policy, SMNMEDIA, we, us, and our refer to the company providing the website, application, and related services. You refers to the individual or organisation accessing or using the service.

The service includes the SMNMEDIA website, app experience, booking flows, demos, and related digital features. Personal Data means information that can identify, contact, or reasonably relate to an individual.

Information we collect

We may collect information you provide directly, such as your name, email address, phone number, clinic details, booking information, and messages sent through forms or scheduling tools.

We may also collect Usage Data automatically when you visit or use the service, including IP address, browser type, device type, pages visited, time spent on pages, approximate location, diagnostic data, and interactions with website features.

Cookies and similar technologies

SMNMEDIA may use cookies, pixels, tags, scripts, and similar technologies to keep the service running, remember preferences, understand website performance, improve marketing, and protect against misuse.

You can set your browser to refuse cookies or notify you when cookies are being sent. Some service features may not work correctly if essential cookies are disabled.

• Essential cookies help operate the website and keep sessions secure.
• Preference cookies remember choices such as language, form state, or display settings.
• Analytics and performance technologies help us understand how visitors use the service.

How we use personal data

• To provide, maintain, and improve the website, app, demos, and related services.
• To manage enquiries, bookings, onboarding, support requests, and customer relationships.
• To contact you about updates, requested information, service notices, security matters, or relevant offers.
• To analyse usage, improve performance, personalise experiences, and measure marketing effectiveness.
• To comply with legal obligations, resolve disputes, enforce agreements, and protect the service.
• To evaluate or complete a merger, acquisition, financing, restructuring, or transfer of business assets.

Sharing information

We may share information with service providers who help us host the website, process bookings, run analytics, send communications, provide customer support, or operate app-related functionality. These providers may process data only as needed to perform services for us.

We may disclose information if required by law, to protect rights or property, to investigate possible wrongdoing, to protect users or the public, or to reduce legal risk.

Retention and transfer

We keep Personal Data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, dispute-resolution, and service-improvement needs.

Your information may be processed in countries other than where you live. When information is transferred, we take reasonable steps designed to protect it in line with this policy and applicable law.

Security

We use reasonable administrative, technical, and organisational safeguards to protect Personal Data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The service is not intended for children under 13. If we learn that we have collected Personal Data from a child without appropriate consent, we will take steps to remove that information.

Links to other websites

The service may link to third-party websites, tools, stores, booking providers, payment providers, or embedded experiences. We are not responsible for the privacy practices or content of those third parties.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date. Continued use of the service after an update means the revised policy applies.

Contact us

If you have questions about this Privacy Policy, please contact SMNMEDIA using the contact details provided on the website.